Refund & Return Policy

At FrostZip, we want you to love your purchase. We understand that shopping online can sometimes be challenging, which is why we're committed to providing excellent customer service and a straightforward return process.

Return Policy

FrostZip accepts returns or exchanges for eligible items purchased through our website within 30 days of purchase, subject to the following conditions:

• The item must show no visible signs of damage.

• All original packaging must be intact.

• Items must be returned in their original condition.

• Any damage to the product may compromise eligibility for a return or exchange.

Items cannot be returned or exchanged after 30 days from the purchase date.

Certain products are excluded from returns, including intimate apparel, sanitary goods, hazardous materials, and flammable liquids or gases.

To complete your return, we may require proof of purchase, such as your order confirmation email and order number.

To request a return or exchange, please contact getfrostzip@outlook.com with your order number and reason for the request. Our support team will review your request according to this policy.

Exchanges (If Applicable)

If you would like to request an exchange, please email getfrostzip@outlook.com with your order number and the reason for the exchange.

Our customer support team will review your request and provide further instructions.

Return Shipping

Customers are responsible for paying the shipping costs associated with returning an item, except where applicable consumer law requires otherwise.

For items valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee receipt of returned packages that are lost during shipping.

Refunds (If Applicable)

Once your return has been received and inspected, we will notify you by email confirming receipt and informing you whether your refund has been approved or rejected.

If approved, the refund will be processed and credited to your original payment method.

Late or Missing Refunds

Refunds may take additional time to appear in your account due to processing by banks or payment providers. Processing times of 2–3 business days are common, although some institutions may take longer.

If your refund has not appeared after the expected processing period, please contact getfrostzip@outlook.com so our team can investigate.

Gifts

If an item was marked as a gift when purchased and shipped directly to the recipient, the recipient may receive store credit for the value of an eligible return.

Once the returned item has been received and approved, a digital gift certificate will be emailed to the recipient.

Damaged or Defective Items

If your FrostZip order arrives damaged or defective, please contact getfrostzip@outlook.com within 48 hours of delivery whenever possible.

Please include your order number, a description of the issue, and clear photos showing the damage or defect.

Reports submitted after this period may require additional verification. Applicable statutory consumer rights remain unaffected.

We may review tracking timestamps and delivery confirmations when assessing damaged-item claims.

Feedback

We value your opinions, questions, and suggestions.

For assistance or feedback, please contact getfrostzip@outlook.com.

Thank you for choosing FrostZip!